Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2020
Date: 22 July, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complained about the Care Provider's failure to act when she experienced racist behaviour from another resident of the care home and said it should not have packed her belongings into black bags. The Care Provider delayed taking action, failed to follow its safeguarding policy in 2018, kept unclear records and failed to consult the family before packing Mrs C's belongings into black bags. Those failures caused Mrs C distress and created uncertainty about whether the situation could have been resolved if the Care Provider had acted promptly. An apology, payment to Mrs C and her daughter and training for staff is satisfactory remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)