Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2024
Date: 19 August, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X, a solicitor, complained that Advinia Care Home Limited added extra fees to Mrs Y's invoice and failed to make a full refund. The Care Provider was at fault for not explaining the care fees properly. We also found fault with the way the Care Provider dealt with the refund and inadequate complaint handling. This was detrimental to Mrs Y's estate and caused distress to Mr Z. The Care Provider has already apologised for this and reviewed its processes for extra care charges. However, we recommend it also makes a payment to recognise the distress to Mr Z.
Case Number: 23 015 187
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)