Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2020
Date: 13 February, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Care Provider failed to properly record services it provided and involve family when the service user's health declined. As a result, Mrs C lost an opportunity to provide extra help to her mother and potentially see her before she died. The Care Provider has agreed to apologise to Mrs C and make procedural changes. It will also pay Mrs C £500 to reflect the uncertainty caused by these failures, and her time and trouble in making her complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)