Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 30 January, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We do not uphold most of Ms A's complaints about the late Mrs B's care in a care home because her care was in line with personalised care plans. However, there was a failure to give a full explanation of what happened on the day Mrs B died and this caused Ms A, her daughter, avoidable distress. To remedy the injustice, the Care Provider will apologise within one month.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)