Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 29 November, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr P complained Altogether Care LLP failed to keep records as set out in the Client Agreement and incorrectly charged for the care it provided his father. We found fault in the Care Provider's record keeping and invoices to Mr P. It agreed to make payment and apologise for its errors to Mr P which cause him some distress. It also agreed to reconcile its Client Agreements with its current practice for logging care visits. It has already addressed our record keeping concerns and refunded its incorrect charges.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)