Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2021
Date: 14 December, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr F complained Apex Prime Care Ltd failed to provide the agreed domiciliary care for Mrs X, and the care it did provide was not to a suitable standard. As a result, he said she experienced distress and lived in unhygienic conditions. He also said he experienced distress when he found out about the standard of care it provided her. We found the Care Provider at fault as it failed to provide all the care set out in its agreement with Mr F. This caused Mr F distress and uncertainty. It may also have caused Mrs X an injustice, but we cannot remedy the injustice for someone who has since died. The Care Provider has agreed to apologise and make payment to Mr F to acknowledge the distress it caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)