Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 12 August, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains about the way the Care Provider dealt with the late Mr Y when he was seriously unwell and the way it handled his complaint about this. The Ombudsman finds the Care Provider caused injustice when it failed to keep accurate records and check on Mr Y appropriately. Also, in the way it handled Mr X's complaint. The Care Provider has accepted this and will ensure staff receive further training in record keeping. It has agreed to apologise and refund the fees for Mr Y's last day.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)