Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2021
Date: 14 May, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs D complained about the unsatisfactory standard of domiciliary care provided to her mother, Mrs E, by Austen Allen Healthcare Ltd. Mrs D also complained that care calls were inconsistent and too short. We find that Mrs E and Mrs D suffered an injustice. To remedy this, the care provider has agreed to apologise to Mrs E and Mrs D, and pay Mrs E and Mrs D a financial remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)