Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 20 July, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: the complainant says the Care Provider failed to provide notice or an explanation for suddenly deciding it could no longer offer care for a resident and offering help in finding alternative care. The complainant says the Care Provider returned the resident's powered wheelchair in disrepair and could not explain its condition. The Care Provider recognises it failed to properly prepare the family for the move and did not keep proper records of a care review meeting. The Ombudsman finds injustice and accepts the Care Provider's offer to waive the final care invoice to address the injustice caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)