Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 10 July, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained low staffing levels meant his mother, Ms Y, received inadequate care during a two-week period at a care home run by Barchester Healthcare Homes Limited. The Care Provider was at fault for failing to have records of checking on Ms Y for several nights and for failing to alert staff of her increased need for support. This caused Mr X avoidable frustration and uncertainty for which the Care Provider will apologise. It will also provide evidence it has carried out staff training and issued reminders.
Case Number: 23 015 925
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)