Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2024
Date: 27 March, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains, on behalf of her father, Mr Y, Barchester Healthcare Homes Limited mishandled the pre-admission process and failed to ask relevant questions before her father moved into in the home. She says the Care Provider failed to engage with her or social services to complete a re-assessment. Mrs X also complained the Care Provider took a long time to respond to the complaint and provided inaccurate information. Mrs X says the complaint procedure was not completed in accordance with the policy. Mrs X feels both she and her father have been caused distress. We have found fault with the Care Provider's complaint handling and recommend it pay a small financial remedy.
Case Number: 23 011 659
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)