Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2024
Date: 28 February, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained about the standard of care given by the Care Provider, to her mother, Mrs Y, who entered one of its care homes as a temporary resident in June 2022. We upheld the complaint finding a series of failings by the Care Provider. These included a failure to provide safe care to Mrs Y, to meet her hydration needs and keep satisfactory records. These failings caused Mrs Y avoidable distress. They also caused uncertainty to Ms X in not knowing if better care could have prevented Mrs Y's subsequent admission to hospital where she later died. The Care Provider has agreed a series of recommendations for actions it will take to remedy this injustice and improve its service, set out at the end of this statement.
Case Number: 23 004 047
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)