Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2024
Date: 23 April, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We investigated a complaint about the care provided to Mrs D's late mother, Mrs E. We found fault with Bessingby Hall Care Home. It provided contradictory information in a meeting, did not keep accurate records, did not seek help from outside agencies and served notice on Mrs E without considering the impact. We recommended and the Care Home agreed to apologise to Mrs D, make service improvements and make a symbolic payment to remedy the injustice to Mrs D. We found no fault with the actions of the Council.
Case Number: 23 006 503a
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)