Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2021
Date: 19 November, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr B complained about the domiciliary care provided to his mother. He also complained the Care Provider failed to provide access its care notes system, pursued him for additional costs after the contract was agreed and signed and inadequately responded to the concerns he raised about sub-standard carer performance. We find that Mr B and Ms C suffered an injustice. The Care Provider has agreed to our recommendations to address this injustice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)