Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2022
Date: 16 February, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complains about the care her mother, Mrs Y, received at The Burlington, a care home run by Boutique Care Shepperton Ltd. She says this resulted in having to move her mother and paying for two care homes. The Burlington's actions contributed to the breakdown in relations between it and Mrs Y's family. It also failed to deal properly with a proposed move to another part of the home. This caused unnecessary distress and resulted in Mrs Y paying for two care home placements. The Care Provider has offered to refund the duplicated care home costs. It also needs to apologise to Ms X and pay her financial redress.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)