Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2023
Date: 1 November, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about The Granby Care Home, Brighterkind and the care and treatment it provided to his late father, Mr Y. The Care Provider was at fault for the care and treatment it provided to Mr Y which caused Mr X distress and frustration. Since the Care Provider's internal investigation and the Council's safeguarding investigation, the Care Provider has made service improvements which were appropriate. The Care Provider also failed to write to Mr X following the Council's safeguarding investigation which caused Mr X further distress and frustration. It has agreed to apologise to Mr X and provide him with a symbolic payment. The Care Provider will also remind staff the importance of contacting complainants following a safeguarding investigation.
Case Number: 23 000 447
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)