Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2019
Date: 8 July, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The care provider should not have told Mrs X it was up to Mr X's family to ask for a Deprivation of Liberty Safeguard (DOLS) authorisation and should have made that application itself. The care provider failed to take proper steps to lessen the risk of falls. The care provider failed to investigate and respond properly to Mrs X's complaint. It has apologised and taken steps to review its processes and now agrees to acknowledge the distress caused by a consolatory payment to Mr X's family. It has also reviewed its staff training.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)