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Year: 2019
Date: 2 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains The Hawthornes care home did not care for his parents properly and failed to treat them as individuals during a respite stay in 2018. The Ombudsman finds the Care Provider's failure to properly explore and assess Mr X's parents' needs before their admission directly contributed to the later difficulties it had providing personal care to Mr X's mother. This was fault. The Care Provider has agreed to apologise, refund some of the fees paid and consider how it can improve its pre-admission assessment process.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)