Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2019
Date: 9 August, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs D complains about the standard of care provided to her late mother in a care home, including verbal abuse. The Ombudsman has found the care provider's actions were fault causing injustice. We have recommended the Care Provider apologise, refund the care fees and make a payment to Mrs D to acknowledge the distress caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)