Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2022
Date: 11 September, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained on behalf of him and his late mother about how the Care Provider charged them for home care. The Care Provider was at fault for not clearly explaining the care charges, for sending insufficiently detailed invoices and for failing to readvertise for live-in care. It should apologise to Mr X and pay him £100 to acknowledge the frustration and uncertainty caused. The Care Provider was also at fault for its care planning, but this did not cause them a significant personal injustice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)