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Year: 2019
Date: 17 December, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains that the Care Provider gave notice to Mrs Y when he complained. He said it did not alert him to her worsening health and failed to take medical advice about her recovery. The Ombudsman finds the Care Provider caused injustice to Mrs Y and Mr X when it gave notice and in some other aspects of the complaint. He recommends the Care Provider apologise to Mr X and review its complaints process. Also, to ensure it has a suitable process in place to deal with difficult relationships.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)