Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2021
Date: 22 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Candlelight Homecare Service's introductory care agency delayed dealing with concerns raised about a carer, failed to properly investigate the concerns, failed to respond to telephone calls from Mr B and failed to address all the areas of complaint in its complaint response. As Mr B's mother employed the carer directly rather than through the Agency this did not mean the carer remained in place longer than she should have due to the Agency's fault. However, the failures caused Mr B frustration and led to him going to time and trouble to pursue the complaint. Reconsideration of the Agency's complaints procedure, commitment to keeping contemporaneous records, a reminder to officers dealing with complaints and an apology and payment to Mr B is satisfactory remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)