Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2023
Date: 17 October, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss C complained the Care Provider failed to give advice and progress Mrs X's entitlement for Funded Nursing Care. We found the Care Provider at fault for wrongly classifying Mrs X as in residential care and it failed to provide advice and progress her application for Funded Nursing Care. It also caused significant delays in its complaints process. The Care Provider has agreed pay Mrs X's estate the amount of Funded Nursing Care she was entitled to. It will also apologise and make payment to Miss C to acknowledge the distress its delayed complaints handling caused.
Case Number: 22 017 489
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)