Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2020
Date: 6 February, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complains the Care Provider failed to support Mrs D properly during a short stay. It also lost belongings, failed to provide feedback, properly dress Mrs D or transfer medication properly when she left. There is no evidence to suggest the care home did not support Mrs D properly while she was at the care home. However, the Care Provider did not make appropriate arrangements for when Mrs D left the care home or correctly explain how Mrs C could escalate her concerns. The Care Provider has agreed to apologise for the failings identified, make a payment to Mrs D and make procedural changes.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)