Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2021
Date: 18 June, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the quality of care provided to his father Mr Y. There were issues with communication between the care provider and Mr Y about late calls or staffing changes, and the support plan was not clear about which domestic tasks staff would carry out. This was fault and is likely to have caused Mr Y some anxiety. There was no fault in the way the care provider decided it could not support Mr Y with a bath or in the way it reached the decision to end the care package. It has already undertaken procedural changes to address these faults. It has also agreed to apologise to Mr Y and pay him £100 to acknowledge the impact of the faults.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)