Basic Search  |  Summaries  |  Advanced SearchPenalty: £900
Year: 2024
Date: 8 March, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been maladministration with regard to the landlord's handling of the resident's reports of noise nuisance, antisocial behaviour and tenancy breaches. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been a service failure with regard to the landlord's handling of the resident's concerns about the external path, front door, and corridor. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been maladministration with regard to the landlord's record keeping and knowledge and information management. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been maladministration with regard to the landlord's handling of the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)