Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,500
Year: 2024
Date: 15 August, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Local Government and Social Care Ombudsman investigated a complaint about Coulson & Collins Care Home Ltd. We found the care provider did not correctly record and refund an overpayment for the complainant's late father's care, incorrectly charged an administration fee, and delayed responding to her. It means her father's estate is at a financial loss and she has been caused uncertainty and distress, as well as the frustration of having to complain to us.
Case Number: 22 011 518
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)