Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2018
Date: 23 October, 2018
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: there was fault in the way the care provider dealt with Mrs X's request for a refund of residential care home fees after her uncle passed away. There was also fault in the way it handled her complaint. These faults caused injustice by adding to Mrs X's distress and putting her to considerable time and trouble.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)