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Penalty: £1,000
Year: 2023
Date: 25 September, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Care Provider has failed to show that Mrs X has received the appropriate nursing care all the time she has been resident in the care home. It failed to communicate properly with her son Mr A about his mother's care and did not review her needs properly. Senior managers have apologised to Mr A for the failure to provide the contracted nursing care and waived one month's fees. The care provider should take steps to ensure appropriate reviews and improve communication.
Case Number: 23 001 811
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)