Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2019
Date: 25 October, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the level of care the care home gave Mrs M, it's failure to respond to the concerns she raised and its decision to evict her. The care provider is at fault for causing an injury to Mrs M with jewellery in October 2017, not protecting Mrs M's dignity in August 2018, not ensuring it met Mrs M's personal care needs and for not keeping her room clean. It was not at fault for how it reached it decision to evict her. It should pay Mrs M £500 to acknowledge the distress caused and pay Mrs X £250 for the distress caused and to acknowledge her time and trouble in pursuing the complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)