Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2022
Date: 17 November, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the quality of live in care provided to his late mother Mrs Y. The care provider was at fault for delay in signing Mrs Y's contract, an argument between carers, poor record keeping, gaps with monitoring Mrs Y's fluid intake, and not complying with its out of hours policy. The care provider has already apologised and refunded two weeks payment of Mrs Y's care to acknowledge the impact of the faults on Mrs Y. However, the faults also caused Mr X avoidable frustration and time and trouble. The care provider will pay Mr X £200 to recognise the frustration, time and trouble caused and reviews its procedures for when accidents occur. The care provider has already reviewed its procedures to prevent a reoccurrence of some faults.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)