Basic Search  |  Summaries  |  Advanced SearchPenalty: £350
Year: 2021
Date: 28 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained that Esteemed Life Ltd (the Care Provider) did not provide the agreed care for Mrs Y but still charged for it. She also said it did not deal with her complaint about this properly. She said it charged Mrs Y too much and at times provided unsafe care. We find that, on at least three occasions, the Care Provider did not provide the care as agreed, and only one care worker which meant Mrs Y was at an increased risk of harm. She was also charged for care she didn't receive. We have recommended the Care Provider return the money Mrs Y had paid but not used and pay her a further £250. It should also pay Miss X £100, ensure it takes appropriate action to avoid this in future and review its complaints process.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)