Basic Search  |  Summaries  |  Advanced SearchPenalty: £350
Year: 2021
Date: 27 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the live in care provided to Mrs Y. She said the care workers were not suitable and the Care Provider charged for a notice period although it had refused to provide the care. Mrs X says this caused her stress and inconvenience. We find the Care Provider provided suitable care but did not respond adequately to a changing situation. This meant the arrangement broke down suddenly and this caused injustice to Mrs X. It also charged Mrs X a notice period when it had refused to provide care. We have recommended the Care Provider apologise to Mrs X, pay her £350 for the stress and inconvenience, and take action to avoid similar problems in future.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)