Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2022
Date: 14 June, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms B complained on behalf of Mr & Mrs C about the care they received from Four Seasons (No 9) Ltd when it operated a care home they were both resident at; in Mrs C's case with that care provided on behalf of the Council. We uphold the complaints, finding no evidence the Care Provider considered Mr or Mrs C's need for contact with each other (or between Mr C and his wider family), after they moved to rooms on different floors of the care home. The Care Provider also failed to sufficiently communicate a decline in Mr C's health before he died. There were also some failings in its management of Mrs C's diet and nutrition. These failings have caused distress. The Council and Care Provider accept these findings. At the end of this statement, we set out the action they have agreed to take to remedy that injustice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)