Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 16 May, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr F complained about the quality of homecare he received and that the care provider imposed a two-week notice period although he or his representative had not signed a contract. We found fault in record-keeping and complaint handling which has caused uncertainty and time and trouble. The care provider should waive £300 of its fees to remedy this injustice.
Case Number: 23 011 777
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)