Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2023
Date: 19 September, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained, on behalf of his grandfather Mr Y, about the Care Provider's Broadoak Manor Nursing Home. The Care Provider delayed sending required information about fees to Mr Y's family and failed to keep accurate and complete records about Mr Y's care. This contributed to a delay in Mr Y moving to a new care home and caused avoidable uncertainty to Mr X. The Care Provider agreed to further reduce Mr Y's care fees, apologise to Mr X and pay him a financial remedy. It also agreed to review how it records the care it provides.
Case Number: 22 012 917
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)