Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 14 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X, a solicitor, complained Hamilton Care Limited (the care provider) failed to provide him with relevant financial records for the fees and invoices his client, Ms F, paid between 2013 and 2019 when she lived with the care provider as a self-funding resident. The care provider was at fault. The care provider failed to keep and provide copies of Ms F's financial records which is breach of the fundamental care standards. It leaves uncertainty over whether Ms F has paid the correct care fees during this period. The care provider should apologise to Mr X and pay him £150 to recognise the time and trouble spent pursuing this complaint. It should also provide him with all the financial information it holds on file for Ms F.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)