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Year: 2020
Date: 2 March, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the care provided to the late Mrs Y. She says Mrs Y was distressed and the family lost all trust in care homes. The Ombudsman finds the Care Provider caused injustice to Mrs Y and Mrs X. The Care Provider offered a discount on future stays but the Ombudsman found it should apologise to Mrs X and reimburse 10% of the cost of Mrs Y's two week stay.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)