Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2019
Date: 5 August, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains Heart to Heart Home Care Agency failed to invoice her properly, cancelled her care without notice and did not respond to her complaint. Mrs X is correct on all three points. The Care Provider needs to apologise, cancel any outstanding charges, pay financial redress and consider what action to take to prevent similar problems from happening.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)