Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2024
Date: 16 July, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the actions of the care provider. Based on evidence seen, we find the care provider was at fault for failing to turn up to care visits, turning up at care visits late and poor communication between teams. This caused significant distress to Mrs X. To address the injustice caused by fault the care provider has agreed to apologise, make a symbolic payment and issue a refund.
Case Number: 23 014 277
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)