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Year: 2020
Date: 24 March, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the care provided to Mrs Y and the way the Care Provider dealt with her complaint about that. The Ombudsman finds the Care Provider caused injustice in the way it dealt with Mrs X's complaints as it falsified records and was not open about the events. He also finds the Care Provider did not adequately care for Mrs Y. He recommends the Care Provider apologise and provide training to all staff about the importance of accurate records.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)