Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2024
Date: 25 January, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms Y complains Emerson Grange Care Home failed to safeguard her mother, Mrs X, and failed to provide the care she needed. Ms Y says this resulted in Mrs X being admitted to hospital. The Ombudsman finds fault with the Care Provider for failing to provide care to Mrs X and failing to safeguard her from harm. The Care Provider has already provided a partial refund of fees, however the Care Provider has agreed to make a further distress payment and carry out service improvements for its complaints handling.
Case Number: 23 001 063
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)