Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2019
Date: 4 March, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: the Care Provider failed to use a system which provided accurate monthly invoices for care, delayed amending inaccurate invoices, failed to explain charges for petrol, failed to tell the family about staff changes in advance, failed to ensure carers used the login system, gave contradictory information about when a review would take place, failed to give a reason for terminating care and failed to have in place a proper complaints procedure. That led to Mr C having to go to time and trouble to pursue his complaint and to his sister having to spend time checking the Care Provider's invoices. An apology, payment to Mr C and Miss D and changes to procedures is satisfactory remedy for the injustice caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)