Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 14 October, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the care provider failed to refund care home fees, paid in advance, after it refused to allow his late relative Mrs Y to return to the care home. The care provider was at fault causing injustice. Its contract terms and conditions were not in line with the Competition and Markets Authority guidelines as it failed to address what would happen to fees if a resident's needs changed. This meant it charged Mrs Y for a room she was not able to use. To remedy the injustice the care provider has agreed to refund the fees paid by Mrs Y for January 2024 and amend its contract.
Case Number: 24 000 479
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)