Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2020
Date: 12 March, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the Care Provider, I Care International Ltd, inappropriately stated it would increase his mother, Mrs M's care home fees from £530 to £750 for one year and then to £950 thereafter. Mr X said this was unfair and it has caused him significant distress. The Care Provider was at fault for failing to provide Mrs M with a contract in a timely manner. The contracts the Care Provider then drew up for Mrs M and other residents were not in line with legislation and breached the Care Quality Commission's Regulations. The Care Provider has agreed to apologise to Mr X and pay him £300 for the unnecessary distress it caused him. It has also agreed to review its contracts to ensure they are fit for purpose.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)