Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2023
Date: 13 September, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the poor quality of care provided to her mother, Mrs Y, during a stay at Elworth Grange Care Home and that Mrs Y was overcharged for the stay. The care home's records of personal care were poor, there was a lack of activities offered and Mrs Y was overcharged for her stay. The care provider Ideal Care Homes Ltd should apologise to Mrs X and make a payment to acknowledge the distress and frustration caused. It should refund the over charge to Mrs Y and remind staff of the importance of accurate record keeping.
Case Number: 22 016 509
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)