Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2018
Date: 7 November, 2018
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr and Mrs X complain that staff at a home run by Ideal Care Homes gave Mrs X's mother, Mrs Y, too much oxygen in February 2018. They say this made her unwell resulting in hospital admission. The home's lack of records caused Mr and Mrs X enduring uncertainty about what happened. The provider did not correctly follow its complaint procedure. It has agreed to apologise to Mr and Mrs X and Mrs Y and make a token payment of £250 to acknowledge the distress this caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)