Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2020
Date: 31 March, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the Care Provider gave her grandmother, Mrs G, insufficient notice to leave Hanley House Residential Care Home and then refused to let her collect her personal possessions. Mrs X said this caused distress and inconvenience to Mrs G and other family members. The Care Provider was at fault when it failed to provide written confirmation it had given Mrs G notice and failed to give her sufficient notice. It has agreed to apologise and make a payment to Mrs D to acknowledge the distress and anxiety this caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)