Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2020
Date: 2 October, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Ombudsman found failures on Mrs B and Ms C's complaint against their late mother's care provider which caused injustice. It failed to deal with their complaints according to its complaints procedure, failed to acknowledge and reply to correspondence, and failed to send copies of requested care records. The agreed action remedies the injustice caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)