Basic Search  |  Summaries  |  Advanced SearchPenalty: £550
Year: 2019
Date: 29 March, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained the care provider provided her with inadequate care, failed to make reasonable adjustments, unfairly terminated her care and did not investigate her complaint properly. Ms X says this caused her distress and created a risk to her health. The care provider was at fault when it failed to provide the service agreed with Ms X or give adequate reasons why it refused her request for reasonable adjustments. The care provider also failed to properly investigate Ms X's complaint. The care provider has made an appropriate financial payment to Ms X to remedy the injustice it caused her and reviewed some of its procedures. It should make further procedural changes. There was no fault in the way the care provider terminated Ms X's contract.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)